Refund policy
At Joseph Joseph, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.
Returns
We accept returns within 15 days of the date you receive your order.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be in the original packaging
- Include proof of purchase
Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Gift cards
- Items marked as non-returnable
- Certain personal or hygiene-related products, if applicable
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within a few business days. Please note that processing times may vary depending on your bank or payment provider.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The wrong item was sent
- The item arrived damaged
- The item is defective
Original shipping charges are non-refundable unless the return is caused by our error.
Exchanges
We accept exchanges for eligible items within 15 days of delivery, subject to product availability.
If you would like to request an exchange, please contact us before sending your item back.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the issue.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: support@josephjoseph-us.com
Address: 394 Hanifan Lane PHILADELPHIA MO, United States (US) 63463