Shipping policy
Order Processing Time
All orders are processed within 1–2 business days after payment is confirmed.
Please note:
- Orders are not processed or shipped on weekends or public holidays.
- During peak periods, promotions, or holidays, processing times may be slightly extended.
Shipping Methods and Delivery Times
We offer the following shipping options:
Standard Shipping
- Carriers: DHL or FedEx
- Estimated delivery time: 10–15 business days after shipment
- Shipping fee: $12.95
Free Shipping
- Carrier: EMS
- Estimated delivery time: 15–25 business days after shipment
- Free shipping is available for orders over $50
Please note that delivery times are estimated and may vary depending on destination, customs processing, carrier delays, weather conditions, or other external factors.
Shipping Destinations
We ship to customers worldwide, excluding certain regions in Asia and remote areas.
If your location is not eligible for shipping, you will be notified during checkout or after placing your order.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with tracking details, if available.
Please allow some time for the tracking information to update after shipment.
Delayed or Lost Packages
While we do our best to ensure timely delivery, shipping delays may occasionally occur due to circumstances beyond our control.
If your package is significantly delayed or appears to be lost, please contact our customer service team and we will do our best to assist you.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate at the time of purchase.
We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated.